Jonas Carlson Almqvist - Tech Lead, Digital in Destination at Thomas Cook Jenny Gejke, Head of Digital Sales Channel Development at SJ
We are glad to have met so many engaged guests at our last meet up. Many companies are trying their best in creating a holistic customer experience but many customer don't agree that it's actually improving. A true challenge!
93% of CEOs believe that a good customer experience will be critical for them to achieve their business goals in 2019….
80% of companies believe that they deliver an optimal customer experience….
95% of companies consider themselves to be customer-focused….
….but only 8% of their customers agree….
We got some great advice and inspiration from some of the best on how to challenge the management to dare to invest in the customer experience and to focus on actionable data.
Thanks for the inspiring presentations Jenny Gejke, Head of Digital Channel Development, SJ AB and Jonas Carlson Almqvist - Tech Lead, Digital in Destination at Thomas Cook.
The coming event in November - help us choose the topic!
Welcome to the next meet up in November. We’re looking forward seeing you all then and please send us an email if you have ideas for interesting topics for coming events. We listen to you!
Enjoy Fall and we'll see you in November.
Gül & Cecilia
CMO goes TECH would like to thank SAS Institute for hosting the 7th meetup in your beautiful venue.
A special thank you to Confetti, for sponsoring us with their great event tool.